Customer Experience Consulting
Optimize Your Digital Experiences
A great customer experience (CX) is the start of a great relationship. Blast’s CX consulting expertise can help you optimize your digital experiences to differentiate your brand, increase conversion, and ensure long-term customer loyalty.
Blast provides leading brands with strategic solutions to unify their customer data, increase personalization, improve marketing activation, and drive customer journey optimization. Our talented, trusted customer experience (CX) consultants combine analytics and digital experience expertise to help delight your customers and achieve your desired business outcomes.
Customer Journey Strategic Roadmap
Create a solid strategy and plan to execute customer journey optimization, customized to your business.
Customer Journey Analytics
Turn your valuable customer data into actionable insights to execute customer journey optimization.
Customer Journey Mapping
Understand and visualize your customer paths, leveraging data and insights to optimize them.
Customer Journey Orchestration
Act on your data and insights in real-time, to deliver a relevant customer experience.
Voice of Customer
Ensure you capture invaluable customer feedback to understand needs and improve results.
Testing & Personalization
Increase your confidence in testing, drive measurable impacts, and establish an experimentation culture.
Featured Case Study
Overview A popular automotive brand wanted to better meet the expectations of their returning users by personalizing the digital experience. Challenge The company understands that their website visitors often require multiple sessions to fully explore their fleet of vehicles and determine appropriate next steps. Rather than presenting returning visitors with the same “one-size-fits-all” experience when...
If you have questions or you’re ready to discuss how Customer Experience (CX) Consulting can help you EVOLVE your organization, talk to a Blast Analytics Solutions Consultant.
Call 1 (888) 252-7866 or contact us below.
Strategic Partners
We partner and collaborate with the best in the data and analytics industry to provide our clients with the optimal support to optimize and EVOLVE their organizations. This involves selecting the right tools for measurement, optimization, testing, personalization, analysis, governance, data management, and activation. In order to do this our team has worked to achieve certification on the tools that are relevant to the consulting services we provide to our clients.
Turn your data insights into an engaging customer experience to improve engagement, conversion, retention, and advocacy.
Customer Experience (CX) Audit Quick Start
Identify Your Customer Experience Gaps
While many businesses believe they understand their customer pain points, studies continue to show customers don’t feel the same. Oftentimes, organizations rely on their past experience, opinions, and best guesses to identify friction points in the customer experience. Making such assumptions, instead of leveraging data-driven insights, can be a waste of time and money — and ultimately will fail to improve the customer experience.
Top Companies Hire Us
If you have questions or you’re ready to discuss how Customer Experience (CX) Consulting can help you EVOLVE your organization, talk to a Blast Analytics Solutions Consultant.
Call 1 (888) 252-7866 or contact us below.
